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My Account
How do I create an account?
 
  • Click here for the Sign In page.
  • Under New Customers, click the "Continue" button.
  • Enter your email address and choose a password.
  • Click the "Continue" button.
  • Enter your name and address information.
  • Click the Continue button to complete your account setup.

How do I edit my account information?
  Click here to view the My Account page where you can edit your account information.
How much will shipping cost for my order?
  We work hard to keep your shipping costs very low with innovative packaging. We will ship your order by U.S. Postal Service or by Fedex, depending on the size of your products.

Contiguous U.S. Rates
Shipping charges are based on your order amount - check your cart for shipping rates.

Heavy Item Charge
A few items such as laundry soap have a heavy item charge. If an item has a heavy item charge, you'll see it in larger letters right above the Add To Cart button.

Overnight Shipping
We do not currently offer overnight shipping.

Pickup for Dallas-area residents
If you live in the Dallas area you can save on shipping costs by picking up your order at our shop. Choose "In Store Pick Up" as the shipping method when you check out and your shipping charge will be 0. Be sure to call before you come, as our pickup hours vary daily. Our phone number is 888-893-SOAP.

Alaska and Hawaii
For our friends in Alaska and Hawaii - it's very expensive to ship certain heavy items to you, and our system cannot currently determine the least expensive packing method on-the-fly. Your cart will show the worst-case most expensive shipping option. Please call us before you place your order at 888 893 7627 to see if we can lower your shipping costs. Without calling us, your rates will be:

Order AmountShipping Cost (AK/HI)
$20.00 or less$14.99
$20.01 to $100.00$34.99
$100.01 and up$44.99

Canada and other International Shipping
For our friends outside the U.S., although we would love to share our products with you we currently are unable to ship outside the U.S. due to the complexity of customs regulations and the high cost of shipping. In the future we hope to serve international customers. Thank you!
I forgot my password.
 
  • Click here for the Sign In page.
  • Under the password box click the link that says "Forgot your password?"
  • Enter your e-mail address in the box.
  • Click the "Send my password now" button.
  • Your password will then be e-mailed to you.
How do I return an item?
  Click here for our return policy and procedures.
When will my order ship?
  We start working on your order right away, but it sometimes takes three business days to complete an order during busy times. You will receive an e-mail with a delivery confirmation number as soon as your order ships.

** IF YOU NEED YOUR ORDER RIGHT AWAY **

Soap Hope is a family business - we have a team of seven dedicated folks working hard to get your orders to you as quickly as possible. Right now our order volume is up quite a bit, which is great news for our mission.

If you need your order very quickly at this time, please let us know in the order comments or by e-mailing us or calling us. We will move your order to the front of the line and fill it right away.

Otherwise, if you can be patient for up to 3 business days, we are grateful for your flexibility.

We really appreciate and love your support of Soap Hope - please do order, and know we are working to get your natural products to you as quickly as possible!

- Your friends at Soap Hope

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