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Order Status
Has my order shipped?
  Click here for the My Account page, where you can track the status of your order. During busy times, orders can take up to 3 business days to pack and ship. However, if you need your order immediately, please call or email help@soaphope.com and we will pull your order forward.
How do I change quantities or cancel an item in my order?
  Click here to view the My Account page. Click "Change quantities/cancel orders" to find and edit your order.

Once we have started to process your order in our facility, the order cannot be changed online - but if we haven't shipped it, we can change it for you if you call us.  We're at 888-893-SOAP.
How do I track my order?
  Click here for the My Account page, where you can track the status of your order.
There is a missing or incorrect item in my shipment.
  We pride ourselves on the accuracy of our order fulfillment, and we keep careful records of each order we fill.  In the unlikely event that your order is incomplete or incorrect, please contact us at 888-893-SOAP.

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