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|How do I create an account?|
|How do I edit my account information?|
|Click here to view the My Account page where you can edit your account information.|
|How much will shipping cost for my order?|
We work hard to keep your shipping costs very low with innovative packaging. We will ship your order by U.S. Postal Service or by Fedex, depending on the size of your products.
Contiguous U.S. Rates
Shipping charges are based on your order amount - check your cart for shipping rates.
Heavy Item Charge
A few items such as laundry soap have a heavy item charge. If an item has a heavy item charge, you'll see it in larger letters right above the Add To Cart button.
We do not currently offer overnight shipping.
Pickup for Dallas-area residents
If you live in the Dallas area you can save on shipping costs by picking up your order at our shop. Choose "In Store Pick Up" as the shipping method when you check out and your shipping charge will be 0. Be sure to call before you come, as our pickup hours vary daily. Our phone number is 888-893-SOAP.
Alaska and Hawaii
For our friends in Alaska and Hawaii - it's very expensive to ship certain heavy items to you, and our system cannot currently determine the least expensive packing method on-the-fly. Your cart will show the worst-case most expensive shipping option. Please call us before you place your order at 888 893 7627 to see if we can lower your shipping costs. Without calling us, your rates will be:
Canada and other International Shipping
For our friends outside the U.S., although we would love to share our products with you we currently are unable to ship outside the U.S. due to the complexity of customs regulations and the high cost of shipping. In the future we hope to serve international customers. Thank you!
|I forgot my password.|
|How do I return an item?|
|Click here for our return policy and procedures.|
|When will my order ship?|
|We are small, but enthusiastic and mighty! Our small staff works hard to ensure you get your package as promptly as possible. Once you place your order, it typically takes us about 3-5 business days before your order is out the door and on its way to you. If you have a special circumstance and need your package sooner, please reply to this email and we'll see what we can do to help.
You will receive an e-mail with a delivery confirmation number as soon as your order ships.