How do I return an item?

Naturally, we want you to love your purchase and shop with confidence! If you are not completely satisfied, contact us and we will work with you to make it right. If you would like to return an item, please email us at info@soaphope.com and a member of the Soap Hope team will get back to you within 2 business days.

ELIGIBLE ITEMS FOR RETURN:
Eligible items must be postmarked within 45 days of the original ship date and must be unused and unopened. Items not returned in their original packaging will not be accepted.

INCORRECT ORDER:
If you do not receive exactly what you ordered then we will happily replace the item and provide a return shipping label, if needed, or provide a refund.

DAMAGED ORDER:
If you believe your package was damaged in shipping, please contact us within 5 days of delivery and we will work with you to quickly resolve the issue.

CANCEL ORDER:
To cancel an order, please contact Soap Hope as soon as possible. Please note that shipped orders cannot be canceled.

DISCOUNTS AND PROMOTIONS:
Refunds or credits will be issued in the amount paid at the time of purchase, inclusive of any discounts or promotions applied.

REFUND PROCESSING:
All refunds and/or credits will be processed to the original payment method.

FURTHER QUESTIONS?
If you have further questions about our Returns, Refunds, and Exchange policy then please contact us at info@soaphope.com.

Thank you for shopping with us for your natural and organic needs and helping to lift women and their families from extreme poverty.
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