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Shipping & Returns

 SHIPPING:

When can I expect my order to ship? Most orders are filled withing 2 business days. 

How do I get free shipping? Orders over $55 and under 5 pounds will have free shipping.

My order is over 5 pounds, how much is my shipping? Heavy weight surcharge will apply and will range any where from $5-$13.99. 

How will I know when my order is shipped? You will receive an email with tracking details. Be sure to check your spam folder.

RETURNS:

If you find you are not satisfied with your purchase, please return it to Soap Hope within 30 days after your order is received. Return shipping labels are purchased by the customer and are non-refundable. The refunded purchase price reflects any discounts, promotions or coupons used at time of purchase. Any shipping costs paid at the time of purchase are non-refundable. All returns should be shipped to the address below:

SHIP RETURNS AND EXCHANGES TO:

Soap Hope, LLC
Attn: Returns
600 Data Drive, Ste 150
Plano, TX 75075

 

Returns received past 30 days, used, damaged or defective due to poor return packaging may be subject to a 20% restocking fee. Credits will be issued within 5-7 business days once all items are received, inspected and processed. All packages must be properly packed to prevent damage for the return transit. Your credit card company determines when the credit reflects on your statement, it may take one full billing cycle for the credit to appear on your account.

 

For your protection, please send all returned item(s) via UPS, or insured traceable parcel post. Return shipping fees are not refundable.